Refund Policy

1. Overview

At ReachMax SMS, we strive to deliver the highest quality of communication tools and cloud API services. This Refund Policy describes the conditions under which refunds are issued for account credits, subscription fees, or setup charges.

2. Non-Refundable Items

Due to the real-time nature of telecommunication bandwidth allocation and operator routing integrations:

• Messaging Credits: Once SMS, RCS, or WhatsApp credits are purchased and added to your dashboard balance, they are non-refundable.
• Utilized Services: Fees for messages that have already been transmitted (regardless of whether they were delivered, failed, or pending at the recipient's handset) are completely non-refundable.
• One-time Setup Charges: Setups for custom sender IDs, WhatsApp Business API green tick verifications, or dedicated virtual numbers cannot be refunded once configuration begins.

3. Refund Eligibility

Refunds are only considered in the following limited circumstances:

• Payment Deducted but Credits Not Added: If a payment is successfully debited from your payment source, but our system fails to allocate credits to your dashboard due to API errors, you can contact us. We will either manually allocate the credits within 24 hours or issue a full refund.
• Duplicate Billing: In the event that a payment gateway charges your credit card/bank account twice for a single transaction, the extra charge will be refunded.

4. Terminated or Suspended Accounts

If your account is suspended or terminated by our security team due to violations of our Anti-Spam guidelines, transmission of illegal/fraudulent content, or violation of TRAI directives, all remaining credits and balance in the account will be forfeited. No refunds will be issued under these circumstances.

5. Credit Expirations

Purchased SMS and API credits have a predefined validity term (usually 1 year, unless specified otherwise during promotion purchases). Unused credits that expire are non-refundable and cannot be carry-forwarded unless specifically agreed in writing.

6. Processing Timelines

Approved refunds will be processed back to the original source payment method (credit card, debit card, net banking, or UPI). Please allow 5 to 7 business days for the transaction to reflect in your account statement, depending on your bank/payment service provider.